Front office team members receive coaching and training on best practices to help support high performing dental practices. Front office team members are exposed to end to end best practices in day to day dental protocols and systems. Examples of what is taught include

  • Best practice phone skills
  • Optimal scheduling
  • Dental Insurance 101
  • Running optimal recall systems
  • Facilities management e.g., how and whom to contact for equipment repair
  • Words that work for optimal patient care and ensuring nearly a 100% schedule rate
  • Financial policies and words that work to ensure 100% collection rates
  • Overview of all our Key Performance Indicators and how to use them to help lead the team to make improvements